Using on-line updates to improve services and reduce maintenance times.

With the introduction of online updates we have reduced man hours spent on the road significantly as well as reducing development time and bugs related to software fragmentation ie: have several different versions.


  

As different organizations requirements differences different versions of our finetracker software
was developed for each town or council council. With the implementation of the newer version of the software all these version have
been brought together into one system that that be configured to suit councils individual needs while bringing additional functionality
and stability to other councils. Reducing the amount of man hours required to improve our software means we can bring a superior product
and service to our customers.


With the introduction of online updates we have reduced man hours spent on the road significantly as well as reducing development time and bugs related to software fragmentation ie: have several different versions.

As different organizations requirements differenced different versions of our finetracker software
was developed for each town or council council. With the implementation of the newer version of the software all these version have
been brought together into one system that that be configured to suit councils individual needs while bringing additional functionality
and stability to other councils. Reducing the amount of man hours required to improve our software means we can bring a superior product
and service to our customers.

How does this work? In our past systems each town or county council had a custom version of the software that had to be manually installed.
This meant that to fix an issue a software engineer needed to fix the issue for that particular version and then drive out to meet each warden.
Obviously this took a lot of time but it also meant that an issue fixed in one system would not be fixed in other systems.

By unifying all warden handhelds onto one unified system an bugs fixed for one council are also solved for other councils and are more thoroughly tested
and all handhelds are updated regularly and remotely without having to arrange meetings with wardens. Where before it could take a number of
weeks to solve an issue it can now be resolved in a day.